What is Grievance Redressal Letter?

Ans.

Grievance Definition: How to write a grievance letter with free sample format and template.

Grievance is a complaint specially for ‘unfair treatment. An employee may file a grievance for unsafe working conditions. A grievance is a complaint against unfair practices. It can also be defined as a resentment justifying retaliation.

What is Grievance ?

In our professional and personal life, we usually come across the situation of grievance or complaint. This situation arises due to unsatisfactory services, unfulfilled promises, unwanted circumstances due to others’ action etc. Taking the grievance on practical approach, it could be raised by an employee, for his/her employer for salary issues, policies, unsafe working conditions etc. A customer can raise a grievance for poor service delivered by the vendor likewise a citizen can have the grievance over the standard of civic amenities provided by the local administration.

So, it could be summed up as the formal complaint, from an individual or the group which could point a specific contract terms or violation of any policy. We register our grievance through the formal letters addressing the other party’s stakeholder. For example, an employee can address the grievance letter to HR or any assigned authority set up for addressing the grievance.

Hence a grievance definition states a negative consequence by virtue of anyone’s negligence, violation of terms and conditions of an agreement etc.

Grievance Process

When any grievance is brought under the notice of any authority by the affected party, the authority has the formal means to address the grievance and trying to reach the resolution. The prescribed formal means is termed as the ‘Grievance Process’. In case of the employment grievances, some organizations have the standard grievance procedures already defined termed as the policy. Keeping in mina the grievance resolution, the grievance procedure begins by outlining the grievance authority, from where the grievance can be registered for the resolution. For example, an employee having the grievance over the finance (salary, reimbursement or any unpaid due) may approach the finance department grievance officer or any assigning officer to get the grievance addressed. An employee, regarding unreceived experience letters, policy etc. can reach HR for the redressal.

Facilitating the employee with the internal grievance handling cell, following the defined grievance procedure, it is mandatory for the employees to follow the same, as it not only restores the faith of an employee on his/her employer but also the grievance gets resolved without resorting to the lawsuits.

Likewise, any local administration of the city, has the same defined grievance bench headed by the grievance officer for the convenience of the citizens. This of course doesn’t give the timely resolution to the grievance raised but also helps to deal without resorting to the lawsuits too, hence saves precious time as well as money.

In a formal way, the person having the grievance can approach the grievance redressal committee through an email or by filling a grievance form (specified format).

How to write a grievance letter?

While writing a grievance letter, some points need to be considered, which have been discussed below:

The writer must address the letter to the appropriate authority to initiate a proper grievance redressal procedure.
The contact details of the recipient must be mentioned clearly.
Address of the sender must be mentioned.
The burning issues must be tabled in a soft, polite and in a very professional manner.
The writer should not use any harsh words while highlighting the issues.
No threats or ultimation for the grievance redressal should be mentioned in the letter.
The letter must be precise, in short description and should not be lengthy.
The letter must be ended in optimistic note about the redressal of the grievance in a definite time frame.

Grievance letter is written for some particular behaviour, deed which is disappointing, humiliating or annoying to somebody. This kind of letter is mainly written for any misconduct, mischief, violation, poor performance. This letter is often written to the human resources department complaining about anything which we believe is not happening well in the organization. This letter is written by an employee in which he makes complain about an issue which he is facing in the organization. While writing this letter an employee has to keep the facts which can be proved and ask for an enquiry against it.

A grievance letter can be against an employee, a supervisor, manager or any of senior management fellow member. There are various reasons for which a grievance can occur and a letter can be written.

Mostly grievance letters are for bad behaviour of an employee with his other colleagues, not receiving a payment or anything bad which is happened in the organization. Letter of grievance is a formal complaint of something which happened at work. This is a formal way of complaining in an organization to the superior, line manager, or to the management by mentioning the issues an employee is facing.